I've been shooting Parker bows now for about 5yrs and imo they make a quality bow no doubt. I can honestly say that so far i haven't had any problems with a Parker bow and every one i've owned (4) have shot and performed flawless. I'm currently shooting the UL35 and have for a couple years now and absolutely love it. I shot the new Phoenix line also and they shot very well but i like the UL35 better. I didn't like the grip on the Phoenix but thats no major problem as it could be changed out.
I've never had to use their customer service for repairs but i've called with questions and they have always been very couteous and helpful in every way and they get a big thumbs up and an A+ in that department. I would recommend Parker bows to anyone.