I've been to a few of them Bass Pro stores and bought my fair share of products from them. I have a few issues with getting service at their stores but then there has been instances where someone would go out of their way to do something for me. I think it depends on the store your at, not so much the chain. I'm purchased a few things from Cabelas online as well. I think their prices might be a little better on some things. But I've tried emailing them a couple times with a question about a release and they have yet to get back to me so I'm starting to lose faith in them.