I used Vortex scopes and binoculars and have no negative experiences with them. In fact their Customer Service is 5 STARS. A few years ago, I was hunting in South Africa. I had my Vortex binoculars on my chest. Driving around looking for game the driver went into a Worthog hole which sent us flying foward and my binoculars hit the bar in front of me that I was holding onto. Well to make a long story short the adjustable focus knob was broken. I called Vortex and told them what happend and informed them I'd pay for the repair. They told me to ship it to them and they will take a look at it. Well a few weeks later I recieved a BRAND NEW 12x50 HD binoculars back, with no charge to me. That is what I call customer service!