Possibly time for an update. This is one of those sub-forum when dredging up an old topic from 10+ years ago can actually be helpful. If you're researching an outfitter and you see they've continually got poor reviews over 10+ years of time, that outfitter is probably not going to turn things around and you should regard the reviews as a big red flag. Hopefully this forum continues to help members do their due diligence and research on outfitters and even guides.