Why are you sending a PM to a single member? If an outfitter isn't up to par then that info should be shared with all of the members so they can have the info if they are also looking to book a bear hunt. The only way to stop questionable outfitters is to arm all the hunters with the info.
So, if Foggy Mtn. didn't provide the service you expected then please provide the details to all of us. Info only has value if it is shared.