I have an older model given to me because the previous owner couldn't keep batteries good in it. Turned out the button was too easy to push and the slightest contact caused it to range. I called Bushnell for an answer, new to us was all I got.

I put a plastic milk jug lid between the button and the soft case, problem solved by Jerry Rig, not Bushnell.

It was free can't complain but I thought the CS was poor.

Looking for an answer to your problem seems to turn up with the question being asked, but no answers. Bout the same thing I got before Jerry fixed mine.