And you, sir, can take your little emoticons and stick them where the sun don't shine because you are showing your true colors just like Blair!!! The customer is getting screwed either way, no matter whether you take your money off the top the way you stated or after the fact by the outfitter. You are still making money on the NON hunt, regardless of whether the customer paid the same amount going through you or direct. All you are doing is trying to justify why it isn't you doing the screwing and why you can keep your money. I was an Investigator in Consumer Protection for over 30 years with the State of Michigan before I retired in 2002, so I know more than a "little" when it comes to how people like you operate, LOL, and yes I have used a booking agent before!!! Thank you for your honesty, or dishonesty, as it sounds just like the responses Blair has made, LOL! In essence, you are saying exactly what I said when I stated BUYER BEWARE, because that's what "no refunds" means! If you are taking no risk in running your business and giving no refunds in any bad deals then that more than sucks. You better go read that 11 page thread and see what all the other reputable agents in your profession are saying! You just lost a lot of business with your posts here because the proper thing would be to at least say that you would give the customer your cut and THEN discontinue doing business with that bad outfitter because the customer is out the money you received as a good faith payment for NOT doing your job in providing the service your home page states. That's exactly what everyone else is saying on that 11 page thread that you don't have time to read and you just cut your throat by even making any posts on this subject on a BB with this many views!!! NOT TOO SMART!!!