Most outfitter booking agents have never meet the sponsored outfitters nor been to their hunting camps. Most of them have only corresponded through phone and email. Your taking a high risk enough just booking a hunt through an outfitter.

If I were to book a hunt:
1. Talk to the outfitter you plan to hunt with.
2. Check out the outfitters references.
3. Call forest service to insure license is up to date.
4. Call Division of Wildlife to check on reputation or any criminal activities.
5. Get a contract in writing for your deposit.
6. Ask numerous questions so there's no misunderstanding between you and your outfitter on the details of your hunt.

If you have done this then and only then do you have a legitimate complaint. If you haven't done this then get ready to be scammed. It could happen to the best of us. There's all kinds of fly by night hunts out there and myself personally would be very cautious before spending my hard earned money. Good luck.