You want to realize dealing with these huge outfits most of the time things go fine but when you need that extra bit of CS then you are probably out of Luck.
I had a customer contact me and wanted a special order sight, pins a certain color, and certain size, in a certain order. He wanted to know how long it would take to get it. I said let me make a call and find out.
I did and then called him back I told him I should be able to get his sight to him in a week to 10 days. He said are you sure? I said Yes! He proceeded to tell me he had this sight ordered with BowhuntersSS and had been waiting 3 1/2 months.
I got his sight to him in 8 days if I remember right.
It's simple! Big outfits are not going to special order one item from a vendor for one customer. It's too hard on their bottom line. I'm sure they would have been happy to order this sight at the next scheduled order from this vendor, but he just caught them at a Bad time.
Dan