I realized there are some inevitable problems associated with a buy out and move, but this is rediculous. Finally called them today after two emails went unanswered (back to November). I was told if I sent my Omega in for evaluation it would be 2 to 3 months before they even looked at it.

Gonna lose some customers over this deal. One of the reasons they have been able to stay afloat is their good customer service. Not happening currently.