Im sitiing here on the computer looking out the window at about 16 " of snow that is still comin down heavy and hoping it ends and I can possibily get down to the DEC station and get out to hunt. As Im reading a thead here the phone rings and I see the caller ID is a Tennessee number I answered and got "Good morning Gary this is Knight how can I help you" I was stunned.Last month I emailed Knight, then spoke to Sam about a fix needed on my Elite .And he asked my to wait till the end of Jan and call back because they were very busy at this time.So I asked the caller if this was Sam and no it was Gordy he had seen my previous email and wanted to know my problem.Well I told him and he said we will take care of that right away just mail the bolt in and we will fix you right up. I must have said thank you a half a dozen times. THATS CUSTOMER SERVICE!!!!!!!