Good luck! I tried for 4 days straight to talk to a technician. My shortest wait time was 42 minutes. I prepared my dinner for work, got a shower, shaved, brushed my teeth, got dressed and still waited 15 minutes for someone to answer. Their Customer service is a joke if trying to talk to someone but if you have proof your camera was purchased within the past 13 months they will replace it free of charge. Funny how things always break around month 14, that is a good way of selling you a newer model when the old ones are sent back to Moultrie from Bass Pro and Cabelas or buy a Refurbished one directly from Moultrie for more than what they cost at the big retailers. How does that work?? Pay more buying direct from the manufacturer???