I have never tried the qad ultra but it looks like a great rest,just pricey,I use the ripcord,still pricey but a little less than the ultra!And I love it I have had it on two differant bows and it has performed great on both. I do like the way the ultra will only drop on release,but as far as that I don't see much of a differance in the two,eather way you go with these two I don't think you will be dissapointed, I don't know how QAD's customer support is but I can tell you that ripcords is excellent,I recently bought a new z7,and wanted to use my ripcord on it and found that the cord was to short since I had cut and served it on my old bow I contacted ripcord to order a new cord and they sent me,a new cord,spring,arrow holder basicly a new hardware kit for free,I have been shooting for along time and have never ran into a company that has that kind of customer service!