Originally Posted by
MK-M-GOBL
That's not true at all! I only own one stand from them. When I bought it I didn't see the hang hook and called them up. The customer service guy was going to send me a new out right away. The next day I found the strap and hook that my 4 year old son took it out of the box. I called them to stop him from sending it and he told me it already was sent out. I offered to return it once I got it and he told me not to bother.
I got it a few days later and there was two strap and hook packages in the box along with personal hand written note stating, they were sorry about the strap & hook missing from my stand purchase. I added in an extra one for the inconvenience this caused you. It also had a decal in the package to boot and I paid nothing for it. So you comment about Lone Wolf is totally false 
"Totally false", I think not. How much did you pay for the stand? I'm thinking you bought that hook a few times over the first time.
That is the kind of service high rollers should expect and receive.