And, there you go! " bigcountry' s" experience is the moral of the story.

At what point is the dealer exempt from having any responsibility for certain products he or she is stocking and selling when the dealer is aware that a he or she is selling you a particular product that has a higher than normal rate of failure or flaws? I am not talking about all products, typical factory warranty issues, or weeks later. I am talking about; before the product leaves the shop or the defect is detected within a few days.

If the dealer knows that a percentage of a particular shaft/type does have a higher than normal rate of failure/flaw, why is it considered impractical and of undue expectation to require the dealer to assure that you are receiving (certain) goods that meet the standards as claimed and are not already flawed, before you hand your money over?

It is easy and a " cop out" to say that the manufacturer will make good. First, why should the customer be the one that has to jump through hoops? Second, manufacturers do not always make good as easy -if ever, as is claimed; especially when the dealer (shop) has utilized the raw product to create and sell a fabricated product?

In " big country' s" case, the shop (apparently) used defective raw materials to fabricate " big country' s" shafts, yet does not feel the shop should make good? That is one big wagon of horse crap!

The sad part is; such attitudes and customer service (rip-offs) is not that uncommon with many of the small and privately owned bow-shops I have patronized in my time. That is why I do most of my bow biz via catalogues and, now, the Internet. With most of the mail-order businesses, I can usually return wrong or defective goods with no problem…..at the business' expense.