Hello, my name is Pastorjim. I hang out mainly in the trailcam section. Did I mention I'm addicted to trailcams?Anyway, I digress. Any company seems to be great when it's a smooth transaction with no issues. It is when something goes wrong that we find out what a company is all about. I have purchased several trailcams from a company online. This great company is Trailcampro.com. Several years ago when I purchased my first camera from them, I had an issue that I couldn't seem to fix. I called on a holiday weekend, just to leave a message for the next buisness day, thinking they would respond the next time they were open. Wrong, they called me back within 1 hour and spent nearly an hour on the phone with me until we fiqured out the problem with the cam, which really wasn't a problem with the cam at all but a problem with the card I was using. Even after all that, they offered to send me a card at their expense which really wasn't even their responsibility. They would email me from time to time after that just to be sure things were going okay with the cam I had purchased. I recently wanted a different type of camera so I called them up, that's right, I said called them because they really prefer that you speak to someone in person as opposed to just communicating over the net. Anyway, I asked their advice on what type of camera I needed. They didn't try to sell me their most expensive camera but instead sold me one that fulfilled the need I said I had. When they shipped it to me, the owner included a nice personal note along with a hat from a company that makes a camera he knew I had, although I hadn't purchased that particular camera from him. I justthought it was a nice gesture. After I had had the camera for about 2wks they called me to make sure I was satisfied with my purchase. After about a month, they emailed me to make sure the camera was working okay. I have now had that camera for two months and it is not working properly. I emailed them about my problem and within seven minutes they had emailed me back with an offer to replace, refund, or let me have another type ofcamera in it's place, all shipping at their expense. Then they called me to let me know that the fellow who was handling my problem was taking a new job at the end of this week but they wanted to assure me that they had communicated my problem to everyone else in the office so that even after he left, the others would be familiar with the situation. Then they emailed me everyone else' names andemail addresses so I would know who to contact since the person I had dealt with was leaving. I know this turning into a long post but you know we all complain long and loud when we think we don't get good customer service, so I just wanted to make sure I gave this company, Trailcampro, their due for the great service they have given me.

Blessings.....Pastorjim

P.S. I've also had really great service from NAP and Reconyx.