I have mixed feelings about Knight's customer service. I just got the trigger assembly back for my KRB7.It took them a few weeks to turn that around, which is about what I'd consider reasonable.

The problem is getting ahold of a customer service tech. I sent them an email in regard to this (before I sent the assembly in) and they never responded to it, but they did eventually respond to an email I sent about another question I had. I tried calling them to check on it and I spent a ton of time on hold, and could never seem to get through to customer service. Then I finally talked to somebody that told me that the number I wascalling (from the website) wasn't the one I should be using. They gave me the right one and I was able to get through to the service department, AKA "Sam". It leads to a personal voice mailbox for Sam, and he seems to be the only guy in the shop that you actually talk to there. The one time I left a voicemail it was't returned. WhenI didget ahold of him he was helpful and courteous and seemed to know what he was talking about. My impression is thatit is a very small operation.