ORIGINAL: BIG.PAUL

I'm sure that the buy out is part of the problem with T/C. When I spoke with Gayle from T/C she said they laid off 3 of the 7 people in customer service.
She was saying that they laid those people off even though the work load had gone up. that is what seemes to be affecting their customer serivce. I keep hearing "you expect your barrle to come back soon when they were off at x-mas" Not every body was off at x-mas at T/C, only the castings and repair was off. The people in customer service were there and the folks from shipping and receiving were there. The part that really upset me was when they told me on 3 different occasions that my barrel was there sitting on a pallet but no one had checked it in and that somene would be calling me the next day to let me know what was going on. I never got a phone call from them!



When you stated that casting and repair was off that kinda answers why the delay. Even if people were there in customer service that doesn't mean that they were qualified to address a problem with a cracked barrel. I certainly would want a qualified tech to check the problem before just sending out a replacement that may have a defect.





The end result is that T/C does not have the level of customer service they used to !!!!!!!!!!!!!!!!!!!!!!