At the end of Nov. I tore apart the old renegade. In the process, i scewed up my lockplate screw. My fault. Had one H*&^ of a time getting hold of a real person at TC. Finally I got to talk to a real person after 2 wks of trying. Sent in the lock for repair and asked for anew screw. They sent the lock bac repaired w/a screw too small for the threads!! I call,"We will get one out today". that was a month ago. I called 2 wks ago, "we will get one out today" I finally got on Numrich's site Monday afternoon. @ correct lockplate screws showed up today from Numrich!! Tc has let me down![&o][&o]