Dude... here is my take on this. You joined this forum and right away started in on T/C. Nearly every post has been a BASH to them. I am starting to feel like you are on a Witch Hunt. The members here have given you good advice. All you seem to want to do is drag them through the mud. The holiday season I am sure was busy for them and they are behind.... just like I am here at work. I have ALWAYS been treated very good by T/C and they have kept me very happy over the past 20+ years. You posted your problem to us here on this forum right at Christmas time or just after... did you give them enough time to catch up and look at your problem? With all the holidays and weekends they havent had hardly any work days... They have a limited number of staff during the holidays. GIVE THEM SOME TIME...PLEASE.