RE: Boy was I wrong about T/C's customer service
Sorry to hear that... here do this-
Returns
All returns must ship to:
Thompson/Center Arms Company, Inc.
400 North Main St.
Rochester, New Hampshire 03867
Attn: Service Department
Service For Your Thompson/Center firearm:
Should your gun require adjustment, repair or refinishing, we strongly recommend that the gun be returned to the factory. There is no other way to ensure that the work will be done by a competent staff or trained technicians.
Guns returned to the factory should be marked for the attention of the Service Department. A letter explaining the problem should be enclosed with the gun, please include your physical address and phone number. Adherence to these suggestions will prevent loss of time and facilitate handling at the factory.
Our Service Department will give your gun a complete inspection. They will evaluate the problem or problems specified in your cover letter. If the work required is not covered by our “Lifetime Warranty” you will receive a quotation which must be authorized by you. No actual work will be done without your approval.
Return Shipments can be shipped via UPS, FedEx or mail at your cost. Repaired product will be shipped back to you via FedEx requiring an adult signature upon receipt.
Limited Lifetime Warranty:
Thompson/Center Arms provides a warranty for all factory finished firearms for the Lifetime of the original consumer purchaser. Any such firearms or part thereof returned, postage paid, to the factory at Rochester, New Hampshire 03867, will be repaired or replaced to our commercial standards free of charge , and returned to the consumer purchaser postage prepaid. This warranty is established by return of our authorized warranty card which should be done within thirty (30) days of purchase.
This warranty does not cover any damage caused by custom alteration of the firearm! Services performed by the Thompson/Center Custom Shop do not void the warranty. Thompson/Center Arms reserves the right to refuse to repair or replace firearms, or parts thereof, damaged by abuse or misuse. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Address all correspondence and inquiries to the address shown on the cover of this booklet.