If I was Mossberg, I would have someone posting all over the Internet about the status of the problem and what we were doing to address it. I'm sure they could even go as far as sending letters to the thousands of people who purchased the guns to tell them what they were doing or what to do if they have a problem. I would make sure customer service was set up to quickly and easily fix any problems to responsibly make sure customers were satisfied.

I tried getting through to Mossberg management to talk to them about the status of the issue but it was litterally impossible to get anyone outside of customer service on the phone. I spent many hours trying and left several messages, never receiving any responses of any sort.

So I wouldn't just assume they've taken care of the problem because your research didn't turn up any recent cases. Because after dealing with them, I wouldn't put anything past this company. I spoke to three different customer service employees and each one, on three different days, told me the part had shipped two weeks ago when it actually had not. One was even the manager of customer service, Javier.

By the way, I finally got my bolt back yesterday with a new firing pin. Oh ya, deer season in MO ended yesterday!

Thanks for this place, I feel much better now...but too bad Mossberg didn't come through because I really like this gun.

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