Relax boy. It's a game. You see what your problem is... it's the busy time of year. Dealers are selling bows, making arrows and doing their thing. They have to make money while they can. And you sir are an aggrevation. The aggrevation, you went online to save $10 or whatever and now you want the guy who has all the overhead of a store, employees that actually know what they're doing and all that to fix your bow FOR FREE. He won't get squat for it. He's probably going to end up loosing on the deal when you consider labor... and you aren't one of his customers.Who would you take care of first in the busy season..... someone who chose to buy on line to save a few bucks or the guy that bought from you, buys his arrows from you, stops in to say hello when nothing is wrong etc. Welcome to the world of backlash, you made your bed now lay in it. Yes, you may very well be under warranty... then again you may not be. Who knows what the online place sold you? That's why Browning needs the SN. Yes, they will fix it, but they can't beat that dealer over the head to service something bought over the internet. He can and should put it in it's rightful place.... the back of the line... last in... last out. Welcome to the real world. You can try another dealer and hope you find one that's really hungry and trying to build some good will. When you walk in a store don't tell them you bought it online and you may get better service. If it was a gift or bought when you lived in Timbuck Two... maybe. LOL Welcome to the real world of business. A Warranty is not always the same as a Warranty. If there are no other dealers around, you're pretty much screwed. Browning is NO dealers main line. Many have dropped it. Browning can't get tough with anyone... and still we fall back to the rule of Last in Last Out. You're at the bottom of the heap. Support your favorite ProShop. They may not be the cheapest, or the fastest, but you will get taken care of in most cases.