LMAO!!!! Bad customer service? Crappy limbs? Sounds like what happened to a "former" dealer here a few years back, he got caught selling other bows while promising Mathews he'd be exclusive to them, so Mathews stopped selling to him, and he started bad mouthing, rumors about this and that....I've been shooting a Mathews for 10 yrs with 0 complaints about their product or the customer service. Just look at how many people shoot a Mathews, that should answer your question.

(and NO this isn't a Mathews is better than Brand X comment)