To those of you on Staffs (Not wanting to call-out Bowtech guys only, I see a lot of Folks witg Staff In their Signatures)

Do you guys get out there and talk to shops on Quality issues, Delivery, General Questions, or even sometimes just make an appearance to make sure they know the Company has support in the area?

Cuz I tell ya, I'm visiting more shops lately and I'm hearing the same tale over and over..

-Brand X, rep only calls me before the ATA show and then needs stuff from me, but when I need him. I get no response.

-Really? they have Staff members in this area?

-I always have to call the factory, and hope the get back to me.

I know you have other jobs to pay the bills, but you are also rep-ing a Company. The free or discounted merchandise is a payment for service, and I'd think that extends beyond the HNI Board a bit.

Food for thought..