I would not have been too unhappyif someone just had said that the ball was dropped on ordering the string or perhaps the strings we back ordered etc.

But combined with non-answers (or conflicting answers)of Bowtech's staff with non-commital as to when my bow will be repaired by the their local rep here in Georgia, I am documenting all of this to send a letter to Bowtech and demanding an answer to the simple question...

Is three weeks or more a resonable time to wait to have a replacement string installed on my bow by a Bowtech factory rep or reseller or whatever Bowtech calls them?

The manager at Bowtech I have been trading e-mails with is not giving me an answer to that simple question, and that is making me unhappy.

Dont they have an agreement with theirreps on timeliness for certain repairs??? Certainly string replacement would or should be a fairly routine procedure.

I work for a company that analyzes complex workflows and understands how long it should take to complete certain tasks. This certainly qualifies as somthing for which an advanced company like Bowtech should have data on and they should be measuring it and tracking success/faliure rate at a minimum.

This thursday will be three weeks lets see if its fixed by then.