Personally never had to deal with Leupold in way of returning a scope, know a few who have and heard nothing but good about the process. I have dealt with their CS and found them very good in most aspects. My only complaint stems from the introduction of the VXIII where 3 seperate Leupold Representives lied about the tube construction...some of you might remember the postings for which this occurred. I will not BS I lost a lot of respect for Leupold however I still gave them the benefit of the doubt based on my experience with their Vari XIII's and M6's...really wanting to buy the "new" VXIII. Well like others have mentioned it just didn't stack up to the competition or asking price. Nothing wrong with their optics I just have found others i like better.

As far as CS goes I have had dealings with some great ones and not so great ones. Onenot so great company is one that right now everybody is toting on here...that being Nikon. I was almost a year without my nikon monarch UCCscope as theyfailed tofix the problem, finally after the 3rd attempt they just sent me a new scope. To top it offthe CS manager I dealt with was extremely rude.HeyI might have been one of the few who slipped through the cracks in regards to nikon CS, howeverit happened to me and my reasons are as sound/valid as the person who glows about the same experience. Nikon might be the best piece of glass out their however b/c of this I just can't bring myself to give them anymore of my money based on such a poor experience. It based on my experience be it a vast contrast to the norm or not it was my experience and it holds credibility to me.