I've had problems, but they got resolved. Actually quit using them for several years after one lady got smart with me on the phone, but started placing a few orders a few months ago for items I couldn't find anywhere else. Glad this came up--reminded me I need to call about something that was back-ordered a month or so ago and hasn't arrived yet.

I'd ask to speak to the boss--can't remember his name, but he seems to be able to clear up any messes.

Chad