Things I don't like:
- Pushing "Car" Salesmen attitude just looking for a sale
- Product that has been on the shelf for 10 years. If you are opening a new shop, this most likely won't be but don't try selling crap that has been sitting in your basement. That's what eBay is for. Hate seeing old out of date product.
- People that do not greet you when you walk in.
- Cockiness.
- Out of Stock items

Things I WANT:
- A friendly face and attitude. Nothing will turn me away faster than arrogance and an "I'm toobusy to help you" attitude.
- Most current and hot items out...and a decent selection.
- A clean shop. If you can't take the time to vaccum your shop or clean glass, how much effort are you really going to put into my bow?!
- Enough staff. Always have someone available during store hours to help. If you are a pro shop, I don't want to hear, "Oh, he'll be back in 2 hours. He had to run out and he does that kind of thing".
- Willingness to help, explain and educate.


I can go on and on but I hope that helps a little. I haveexperiencein Customer Service and Facility Management. Main thing is make your customers happy! I would rather spend $100 at a shop I like than $85 at a shop I hate for the same thing!!!