I had the same problem with my vari-zone earlier this year. I Called Excalibur at 800-463-1817 and they sent one out the next day (from Dan Miller in OH) once recieved I just sent the defective one back to Ohio. I got mine in three days for just a few bucks of shipping charges. GREAT SERVICE.
FULL INFO
Excalibur Crossbow Inc.2335 Shirley DriveKitchener, OntarioCanadaN2B 3X4gToll Free: 800-463-1817Phone: 519-743-6890Fax: 519-743-6964gEmail:Customer Service: [email protected]Dealer Inquiries: [email protected]webmaster: [email protected]