Your right in that statement. I also do believe that if your stating FACTS and have the proof to support your claims, your not bashing, only educating others (but it also depends on how you do it). I can remember when over on the Excalibur forum (and they do welcome shooters of other crossbows) someone was commending Excalibur for their customer service. Bill replied that it was a sad day that he was getting all of this praise for something that should be automatic and not an extraordinary service. He also mentioned other crossbows manufactures that gave the same customer service that his company did.

I as a customer do not expect that everything that I purchase will work perfectly all the time. This is just the nature of manufacturing things, sometimes things will break or malfunction, no matter what a company does to try and not have this happen. But what I do expect is that a company, which was happy to take my money for their product, stand behind what they made for sale and try to correct the problem.

Good luck to you and happy hunting.