I've tried to be fair and look at all the possible reasons why this event went like it did and I keep coming back to BT and their lack of planning and care in the customer support area. I talked to multiple people there and got the same response or results. Like anything it's only as strong as it's weakest link. Their's is customer support. Not trying to do a bash but keep the info accurate and correct. Many times the poster gets bashed when reporting a problem with a company. The xbows guys haven't done that and I thank you. Even if I got it I still would post because it's not right to spend that much on a product and get little to no support when you need it. And if we don't alert others then we're just as bad in a way as BT is.