Has anyone else dealt with their customer service?
Ya. I have.
IFyou can get to speak with them you MIGHT get some satisfaction. The first time dealing with them, they were pretty good. They replaced two new D40's within two weeks that arrived DOA. When I needed them a second time to return another of the D40's I got to speak with someone who advised me that RayOVac batteries didn't provide enough juice for the D40 and to try the more expensive Duracells. His name aptly rhymes with "crock". After I tried that I again spent hours trying to contact them by phone because their call volume was too high [:@]-- yada, yada, yada -- 
. I emailed them as well: no response. I finally just sent the damn thing back and suggested that they would know where to put it.
From my standpoint, moultrie customer service has been inconsistent and I've just decided to write off my $200 or so to a bad experience rather than waste anymore time listening to their aggravating phone recording. They're nearly impossible to deal with on the phone and they offer a poor excuse for customer service.
(By the way, the moultrie D40's are junk.)