Horton has great customer service, as you know gander mountain will be your problem. Most of the time people get there stuff back within a week when they deal with Horton, but going through GM I do not know how long it will take. It was a D-A-R thing, we see it alot in here. Your spring was off in it letting it move, or it was way to tight letting it not move and get stuck floating when shoot. You are also one of many who say GM customer service sucks! Sorry you are having trouble at this time!