I once had a Craftsman lawnmower that was one problem after another, which Sears didn't want to warranty. I fought with them for 2 yrs (until the warranty ran out) and finally bought another brand from another store and I'm done with Sears forever. I doubt it will hurt them much, but they'll never get another nickel from me. Whether or not they want to admit it, every company that manufactures a product with complex moving parts that must fit perfectly will occasionally produce a lemon. How they deal with that lemon is what sets them apart. Obviously lots of people are very happy with their Benellis, good for them. I had one briefly, it just didn't "fit" me, so I sold it. My point is... I'd sure like to see the pics of that gun after you cut it up!