Well, I recently had a problem with my '05 Diamond. After a few weeks of dealing with a pro shop that had me going in circles I called Bowtech. I got fast, positive results. When I called I got sent to voicemail. I got a call back about 15 minutes later. Upon completion of airing my complaints, I was told that he,(the customer service rep.), would look into it. 10 minutes later the shop called. My bow would be ready the same day and they would throw in an extra set of limbs as well.
In my eyes Bowtech took care of business and they did it in a rapid manner. I won't have any problem with buying another of thier products.