All I know is I switched to mathews several years ago and have never had a problem. I did call to ask about upgrading 1 of my older bows to new features and happened to ask the name of the polite helpful customer service rep and it turned out to be matt mcpherson! Needless to say,I was impressed that the head of company was actually answering the phone-talk about a hands on approch! He invited me to tour the plant sometime and I'm a nobody.