In a nutshell Dan Miller, who provides the customer service for Excalibur in the USA, recently fixed my crossbow and the customer service was nothing short of fantastic ( I don’t think I have ever said that, much less put it in writing.)

The story:

In May I purchased a used Excalibur Exocet to use this season as using a vertical bow was aggravating my back injury. I sighted in the Xbow and was shooting good groups, but every time I went to the range I found that I had to adjust the scope. It was obvious that something was wrong. Upon closer inspection I found that the trigger unit was moving which was causing the scope to move. I removed the stock and to my surprise I found the threads for the rear machine screw on the trigger housing were stripped (not the screw, the housing was stripped.)

I called Excalibur who put my in touch with Dan Miller in Ohio. When I explained the problem he told me “Just send me the stock and I will take care of it.” I mailed out the stock on Thursday June 21, 2007.

Yesterday, a week to the day, a UPS truck showed up and returned my repaired Xbow. If I had not experienced it my self I would not have believed it. It took one week and my Xbow was repaired (new trigger unit) and on my doorstep.

Included in the box was a price sheet for Xbows and accessories and the pricing is terrific. I could have saved myself some money by buying my accessories thru Dan, I will in the future.

Dan Miller can be reached at:

Horizontal Archery
37432 Fifth Avenue
Sardis, OH 43946
(740) 483-2312
(740) 483-2030

As far as I am concerned Excalibur makes an excellent crossbow and stands behind it like no other company I have ever heard of.

HH

(Note: I have no affiliation with Dan Miller and Horizontal Archery. My user name is only a coincidence.)