After reading all this the conclusion is obvious:

This is a dealer/pro-shop problem.
Your pro-shop did not take care of you and it sounds like
he has some bad history or problems with Bowtech.

I hope you got your Hoyt from a different establishment.

P.S. You don't send a letter to upper managment directly, you keep calling the numbers and ask to speak to the person in charge and work your way up that way. Of course, that doesn't necessarily pardon a lack of response.