It's shame that U went thru all that, but you should have never walked out of the store w/that bow. Anytime a bow is making a strange noise or vibration, or you gut is warning U, there probably is a real problem w/the bow. The proshop owner should never have let u out his store w/that bow. Granted, Bowtech should have treated u better. I dealt w/Bowtech tech support in the past, they even called me back. I do agree that Bowtech has grown may be a little to fast & are not concentrating on their quality as much as they used to. That's what happens when a company springs up like that. But I do have to say that I absolutely love my 06' Tribute, & would recommend Bowtech to anyone.