thats better service than what my local gun shop gave me. A drilled out welded in breech that ruined the rifle and a simple, uh the breech is a weld in so i cant fix it. Also had him install a new bolster on my step bros cva and he left it unblued! If they had a hard time getting yours off, then i'd be somewhat forgiving and understand that a few small scratches will happen with anything. How old is the rifle? If its been shot a lot and is aged a good # of years, im betting it did give them a struggle.