ORIGINAL: outdoorslover
That's too bad about the customer service.
Well, like I said, I have resolved to be satisfied with the efforts they made forme. Having at one time managed a retail establishment, I have found that the key to customer satisfaction is to make clear one (the retailer) is making efforts to satisfy the customer. I found that when I initiated solution finding that usually a compromise solution could be quickly attained leaving the customer totally and completely satisfied.
Likewise, when achieving satisfaction as a consumer is not forthcoming, it is important to be patient and offer solutions to the retailer. It is important not to give up or you will be guaranteed dissatisfaction. While I surprised how much time it took, we eventually settled on an agreement, and I am satisfied. I will still be a loyal Cabelas customer.