You guys are good! First someone guessed Stealth was who I was having problems with and now you guess Summit. I like their stands and think they are a great product, but their customer service for me has been terrible. The item that wasn't included was the Summit Skin kit. Like I said, I liked the idea of being able to camo my stand and at the same time quiet it down some more. That's what made me choose Summit over Equalizer, but now I wish I had chosen the Equalizer. My biggest problem was the attitudes of the people I spoke with they seemed very disinterested in resolving my problem. If I was selling treestands or any product and didn't include something purposely and the customer complained I would atleast offer them a refund of the missing items. Not make them wait 3 months.