I couldn't agree with you more in regards to their customer service. I have a Summit Viper that is about 4 yrs. old now. I had a weld pop the second season on the upper section. I called them directly versus sending an email. They were very sincere and asked alot ofquestions to ensure that I did not get injured in any way.I told them that I was hunting the next weekend andwould be without a climber as my hang-ons stands were on my lease that I hunt up north and I was hunting on some land closer to my house. I spoke to them on Monday morning when I got to work. There was a stand on my front porch when I got home from work on Wednesday. There was a pre-paid shipping label included in the box so I could send the damaged piece back.

There are times that I have thought about buying a Lone Wolf, Loggy Bayou, or some other brand but I think back to how they took care of the issue quickly and was concerned about my well being by asking the right questions. I appreciate great customer service and will continue to be a Summit customer until I experience otherwise.