A fewyears ago, I purchased a Summit climber, and believe me when I say thatI've gotten my mileage out of it. I've always been very pleased with its performance and I would recommend a Summit to anyone.

However, over the offseason, I was inspecting my stand and noticed that the shrink tubing covering the cables had become scuffed and torn open due to excessive use and wear. Obviously, some torn rubber is not a problem, but I noted some rust in the cable itself, particularly in and around the "knuckles" in the cable.

So, I checked the warranty and realized that the stand was still under warranty (5 years).

I went to the Summit site and wrote them a detailed message about the rust in the cables, noting that I was concerned that the rust in the metal could adversely affectthe structural integrity of the cable, potentially resulting in a failure, or at worst, a fall. I provided my contact information, complete with name and address and offered to send digital photographs of the cables in question. I also pointed out that our archery season begins soon, so I had hoped to have the situation resolved promptly.

A week went by, and I heard nothing. I remember thinking to myself "oh well, it looks like you'll just have to bite the bullet and buy a new set of cables."

Well, about 8-10 days after sending that email, a package arrived at my door with two brand new cables and a note inside.

I thought the least I could do would be to personally commend the staff at Summit for their prompt and exemplary customer service. They went the extra mile and made sure that I was taken care of in a timely and professional manner.

Like a lot of you guys, customer service means a lot to me, and I truly appreciate not getting the run-around with bow season around the corner. I can personally attest to the quality, not only of Summit treestands, but to the quality of their warranty service.

In all honesty, those cables were more-than-likelyrusty due to my own overuse and failure to reapply new shrink tubing every year, not a defect in workmanship. They could have easily not responded, or just sent me a form email back indicating that they are not liable for the replacement parts. Instead, they did something that they didn't really have to do, and helped me out. That means a lot.