I guess you're right, I am hard on a company when thier product doesn't hold up for more than a couple of months. I have 2 Moultries that are each over 4 years old with no problems. If Lavern is willing to send parts to one customer and wait for bad parts to be returned why won't she do it for another? Inconsistant customer service is another reason for me to stay away. Thanks for reaffirming my decision.