man you are hard on a company. I have been running 9 ontime feeders for 4 years now and they do break. anything mechanical will break. I always call up lavern at ontime and she sends me the parts I need and I send her the broken part back. you can send the feeder in per instructions with a 10 dollar check to cover shipping only and they will fix it and send it back to you. usually takes 3 weeks for turnaround, sometimes sooner in the off season. I don't understand why you are so peeved if in the instructions they say send it back and when you call em thats what they tell you. No matter what company you deal with if it is under warranty you gotta send it back for them to fix it!!!!!!!!! I don't know what your expectations were but I don't think they are reasonable. Just my 2 cents.