Often times, an uneducated dealer will say something like that because they don't have the distributorship rights in a given area... They don't know how to positively upsell their own line without attempting to run down the competition.

A drug rep friend of mine sells a hypertension (blood pressure) drug called Diovan. I was studying its competition, Micardis, for a job interview with an opposing pharma company. He told me all the Micardis reps tried to talk bad about Diovan to the docs, and they loved it because they spent more time talking about his drug than they did their own!