The extractor is not working right on my new Savage model 12 270 WSM. Its letting go of the shell to soon and I have to take it out by hand. This is not normal with the Savage rifles that I have owned including the 338. I called Savage and they are sending me a new extractor and ball and spring. I think this will fix the problem. There is no charge for the new parts. I will let folks know how it turns out but I have not ever had a problem with Savage not providing good customer service.