Doug,

Why did you start another thread for this? Is there something in the other two threads you started that you don't want others to read.......like the truth?

Doug's other two threads that containthe rest of the story.
http://www.huntingnet.com/forum/tm.aspx?m=1487497&mpage=1&key=&#148788 6
http://www.huntingnet.com/forum/tm.aspx?m=1487498&mpage=1&key=&#148790 2

Let's just stick to the facts, nothing but the facts. First of all you did not speak to me on the phone, you talked to JW about your return. He came to me asking if we could make an exception to our policy because of your circumstance (not having the gun or whatever the deal was). I told JW, sure, its no big deal as long as they are just like we sent them to him. JW told you that we would make an exception and give you a full refund if they are just like we sent them to you. You said they were, which was a lie because when we sent them to you they had their original packaging, no buggered up screws and no surface rust. I don't know or care how they got the rust on them. I do know how the screws got messed up and its odd that you left that part out on the phone. How could you mess up the screw if you could not install them?

Burris Z rings, as anyone knows that has used them and anyone claiming to be a gunsmith should know, are built to exact Weaver rail specifications and have a rigid one piece design where they connect to the base. A sub standard base that is not exact Weaver spec will be too wide. Even a rough parkarized finish can cause the base to be too wide. The easiest thing to do, to compensate for this is to spread the bottom of the ring a tad making it wider so that it will fit your out of spec base. Then slide it on and tighten it with a screw driver bit that properly fits the slot.

This is why I don't handle customer service because I take it too personal. I don't appreciate the attitude, out right lies and don't respond well to threats. We bend over backwards for our customers but there are some people that you just can't make happy no matter what you do. I apologize for calling you a cry baby.

Now, back to the facts. Our receiving department opens all returns and makes notes as to what they are missing and their condition. They have no clue as to why they are returned or anything. Theirjob is to simply observe and note. And their notes pertaining to your return read, "missing packaging, surface rust and damaged screws – NO/RTI". This tells the customer service contact you dealt with how to proceed. At this point we should have sent them back to you because you lied about their condition. But our customer service is so good and we wanted to keep you as a customer, we opted to just have you pay a 15% re-stocking fee. We could not sell them as new and could not sell as used and make any money because our price on them new is too close to cost. The 15% allows us to sell them at new cost and not lose money.

When JW told you about their condition and the restocking fee, I actually thought you would be tickled pink that you were able to return a damaged, missing package product 4 months later and only lose a few bucks. Heck, not even Wal-Mart would have taken them back. In fact I blame Wal-Mart for the current mentality of most consumers. They feel they can use and abuse stuff and just take it back fora refund. Well, we ain't Wal-Mart and we don't have their kinda money or resources to take those kinda loses. Wal-Mart's buying power is so strong, they can just send back their returns for credit to the manufacturer......Burris would have just laughed at us if we were to send them your rings with the story of how we took them back.

As most people that have been "called out" or proven wrong you try to grasp onto and focus on one issue and yours seems to be the rust. So, let’s just pretend for the sake of arguing that they did not have any rust, because it was minor and came off with a tooth brush and oil. Understand that our receiving department will note anything and everything that they see as damage. They even note when the little silica gel pack is missing or twisty ties on plastic bags. Like I said before, how they rusted is beside the point……………. but after staying in a Holiday Inn Express last night and watching CSI, I have came to the conclusion that it was caused by a drastic change in temperature and humidity on their flight back homecombined with the bubble wrap packaging creating its own atmosphere and perpetuated by the presence of oil from your finger prints (stole that one from DM).

FACTS:
1. You had them for 4 months.
2. You lied about their condition (missing packaging and damaged screws).
3. You threatened us.
4. You purposely and knowingly posted aslanted rendition of the facts in an attempt to cost us business.
5. I called you a cry baby.